Company

Billing FAQ

Account Payment

Accounts 30 days overdue may be suspended.
Accounts 40 days overdue will be closed.
Accounts 60 days overdue will be referred to collection.
A $5.00 late fee is applied to past due accounts.
Charges that are unpaid 15 days after the billing due date are delinquent.
Delinquent accounts will be suspended prior to closure.
During the suspend period, all customer account e-mail will reside on our system intact. The customer login ID will be blocked and web pages will be disabled.
Accounts that are consistently late in making payments will be considered by Netlink IP Communications' Billing Department for: Monthly credit card plan (VISA and MasterCard) or a minimum 3-month Prepayment plan.
Please note: it is the customer's responsibility to keep us informed of account changes, including a new address, phone number, credit card, etc.

Netlink IP Communications cannot process your credit card if it has expired. Our customers are responsible for updating their credit card information and/or establishing an alternate form of payment.
To prevent delay in billing and additional charges to account please notify Netlink IP Communications with a new expiration date 15 days prior to your billing cycle.

Credit Card: We accept Visa and MasterCard. You may switch to auto-billing at any time: e-mail your local company at the address located on the front of your bill. The only method of payment for monthly charges is by Credit Card. All other forms of payment can be used for quarterly, semi-annual, and annual services. By using your credit card for payment you agree to an auto-billing agreement, which authorizes us to charge your card each month. This agreement is included in our acceptable use policy.
Check: Checks should be made payable to Netlink IP Communications. Checks must be written in U.S. dollars and drawn on a U.S. Bank. Generally, checks are accepted for quarterly, semi-annual, and annual services only.
Money Order: Money orders should follow the same rules as checks. In particular we know that U.SD., Canadian, and U.K. Postal Money Orders are processed without difficulty. Presumably most International Money Orders will work if you tell your banker or postal clerk that it is for a U.S. company.